Privacy Policy
Cambridge Educational Psychology Services (CEPS) is committed to respecting and preserving the confidentiality of personal information collected and ensuring compliance with the Privacy Act 2020, the Health Information Privacy Code 2020, and the ethical standards of the New Zealand Psychologists Board. This policy outlines how CEPS collects, uses, holds, and protects your personal information.

Privacy Notice: When you fill out an enquiry form, we collect personal information from you, including:

• Your name

• Contact information

• Location

• Interactions with us

Providing some information is optional. If you choose not to provide contact details, we may be unable to respond to your enquiry or offer services.

1. You have the right to ask for a copy of any personal information we hold about you and to request corrections if you believe it is inaccurate. If you would like to request this, please contact us at emma@ceps.co.nz.

2. Information We Collect: We collect personal and sensitive information necessary for delivering psychological services, including your name, contact details, identification documents, payment information, and information related to your or your child’s learning, behaviour, and emotional well-being. We may also collect feedback, queries, and usage data (such as IP addresses and website activity) to improve services.

3.   How We Collect Information: We collect personal information through direct interactions—via phone, email, forms, or in person. We may also collect information from referring professionals, other service providers, or publicly available sources where relevant. We use cookies and other tracking tools on our website to collect non-identifiable data.
   Why We Collect Information: We collect personal information to:
   • Provide psychological assessment, therapy, and consultation services.
   • Manage appointments, billing, and reports.
   • Communicate updates and service changes.
   • Improve service delivery and client support.
   • Comply with legal, ethical, and funding accountability requirements.

4. Holding and Protecting Information: Personal information is securely stored in encrypted digital systems and locked physical files. Access is restricted to authorised CEPS personnel, contractors, and registered psychologists who are bound by confidentiality agreements and ethical obligations. Data no longer required will be securely destroyed or de-identified in accordance with New Zealand law.

5. Disclosure of Information: Information is not shared with third parties without explicit, written consent unless:
   • Required by law.
   • Needed to prevent or reduce serious threats to life, health, or safety.
   • Requested through lawful subpoenas or legal processes.
   • Required to fulfil obligations to funding bodies with your consent.

6. Information for Contractors, Interns, and Volunteers: All CEPS staff, interns, volunteers, and contractors are bound by this privacy policy. Internal information sharing occurs only with proper authority and consent.

7. Unsolicited Information: If CEPS receives unsolicited personal information, we will assess whether it is necessary for our services. If not, it will be securely destroyed or anonymised.

8. Access and Correction: You have the right to access and request corrections to the personal information we hold about you unless there is a lawful reason not to. Requests can be made via email to emma@ceps.co.nz.

9. Complaints: If you have concerns about the handling of your personal information, please contact CEPS directly. If your concern is not resolved, you may contact the Office of the Privacy Commissioner (www.privacy.org.nz) or the New Zealand Psychologists Board (www.psychologistsboard.org.nz).

10. 1Updates to This Policy: This privacy policy may be updated from time to time. Changes will be published on our website and become effective from the date of posting.

Contact: Cambridge Educational Psychology Services (CEPS)

Email: emma@ceps.co.nz 
Phone: 0800 730 700
Website: www.ceps.co.nz

Date of last update: 26 March 2025